DIGITAL SAFARI. ARTIFICIAL INTELLIGENCE CAN ENHANCE COMMUNICATION BETWEEN TRADERS AND THE STATE

The Ministry of Industry and Trade of the Czech Republic (MPO) is exploring waysto integrate artificial intelligence (AI) into trade licence processes to streamline communication between traders and the state. As part of the development efforts of the Trade Business Portal, the Ministry organised a “digital safari” with a focus on incorporating AI elements into the portal´s design and improving the overall user experience.

The roundtable was attended by representatives of academia, including the University of Mining and Metallurgy—Technical University of Ostrava and, the Czech Technical University in Prague, and the Czech Association of Artificial Intelligence and Business.

“Our safari provided an excellentopportunity for an unconventional discussion and sharing of interesting ideas using this innovative technology. We firmly believe that AI can significantly contribute to the development of a unique digital platform, such as the portal already represents today, which entrepreneurs utilize to engage with the state in arranging their affairs under the Trade Licensing Act,” says Jan Strakoš, Director of the Department of Trade and Consumer Legislation, adding: “We have encountered several interesting ideas and witnessed a practical demonstration of integrating a virtual assistant into the process. I am confident that entrepreneurs have much to anticipate in the future, as AI will help us to move forward and streamline processes, benefiting both the state and the business community.”

MPO has long been involved in enhancing services for businesses and the non-business public. Last year, the Department launched a new Trade Business Portal at https://www.rzp.cz/, which significantly expands the existing Trade Business Register services for the public. For example, the website offers a guide to trade business, a directory of trade offices, and a search for public data in the Trade Register. The logged-in user has a number of useful functions at his/her disposal; among other things, he/she can report discrepancies in his/her data or make a submission to the trade licensing office.

Source: mpo.cz